Privacy Policy

Last updated: March 17, 2026Ratio ("we", "our", or "us") operates the Ratio mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data.

Information We Collect

  • Account Information: Name, email address, and age provided during sign-up via Apple Sign In.
  • Profile Data: Gender, skin type, hair concerns, and grooming preferences collected during onboarding.
  • Photos: Facial photos submitted for AI analysis. Photos are processed and not stored permanently on our servers.
  • Usage Data: App interactions, routine completions, and scan history to personalize your experience.
  • Device Information: Device type, OS version, and push notification tokens for delivering notifications.

How We Use Your Information

  • Provide AI-powered facial analysis and personalized routines
  • Track your progress and scores over time
  • Send push notifications (reminders, scan alerts) if you opt in
  • Manage your subscription and purchases
  • Improve the app experience through anonymized analytics

Third-Party Services

We use the following third-party services:
  • Supabase: Authentication and database (hosted in the US)
  • OpenAI: AI facial analysis processing
  • RevenueCat: Subscription and purchase management
  • OneSignal: Push notifications
  • PostHog: Privacy-focused product analytics

Data Retention

We retain your account data for as long as your account is active. Facial photos are processed in real-time and are not stored beyond the analysis session. You can request account deletion at any time.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. You can disable push notifications at any time through your device settings.

Security

We use industry-standard encryption and security practices to protect your data. All data is transmitted over HTTPS.

Children's Privacy

Ratio is not intended for children under 13. We do not knowingly collect data from children under 13.

Changes

We may update this policy from time to time. We will notify you of changes by posting the new policy on this page.

Contact

If you have questions about this privacy policy, contact us at support@tryratio.app.